This Shipping Policy explains how Hamaish (“Company”, “We”, “Us”, or “Our”) processes, ships, and delivers orders placed through https://hamaish.com/ (the “Website”).
By placing an order with Us, You agree to this Shipping Policy.
1. Order Processing
Orders are generally processed within 48h-72h after payment is successfully received.
Processing time does not include shipping transit time.
Processing may take longer during:
Holidays,
Peak sales periods,
Promotional events,
High-order volume periods,
Delays in receiving complete personalization instructions,
Production delays for custom or made-to-order items.
If Your order includes custom or personalized products, additional production time may be required before shipment.
2. Shipping Carriers
We ship orders using standard shipping carriers, including:
USPS
FedEx
UPS
We reserve the right to choose the carrier that is most suitable for the order, destination, package size, and operational needs.
Carrier availability may vary by location.
3. Shipping Methods
We offer standard shipping methods as made available at checkout.
Estimated shipping timelines are provided for convenience only and are not guaranteed unless expressly stated otherwise.
Transit times may vary based on:
Destination,
Carrier operations,
Weather,
Holidays,
Customs processing,
Rural or remote delivery areas,
Service interruptions beyond Our control.
4. Shipping Costs
Shipping charges, if applicable, will be shown at checkout before You complete Your purchase.
Shipping fees may vary depending on:
Order value,
Package size and weight,
Delivery address,
Carrier rates,
Promotional shipping offers.
Any shipping charges paid at checkout are non-refundable.
5. Delivery Estimates
Any delivery date or timeline provided on the Website, in checkout, or in communications is an estimate only.
We do not guarantee delivery by a specific date unless We expressly agree to do so in writing.
We are not liable for shipping delays caused by:
USPS, FedEx, UPS, or other carriers;
Weather events;
Customs inspections;
Supply chain issues;
High shipping volume;
Incorrect addresses;
Failed delivery attempts;
Events beyond Our reasonable control.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for orders delayed, lost, misdelivered, or returned due to:
Incorrect addresses,
Missing apartment or suite numbers,
Incorrect postal codes,
Outdated shipping information,
Typographical errors submitted by the customer.
If an order is returned to Us due to an address issue caused by the customer, additional shipping charges may apply before the package is resent.
7. Order Tracking
If tracking is available, We will provide tracking details once the order has shipped.
Please note:
Tracking updates are controlled by the shipping carrier;
Tracking may take time to update after label creation;
We are not responsible for delays in carrier scan activity.
8. Custom and Personalized Orders
Custom and personalized orders may require additional production time before shipment.
Production timelines may vary depending on:
Product type,
Order complexity,
Artwork approval requirements,
Volume of current orders,
Material availability.
Shipping time begins only after the order has been completed and dispatched.
9. Delivery Completion
An order may be considered delivered when:
It is marked delivered by the carrier, or
It is left at the shipping address provided at checkout according to the carrier’s procedures.
Once the carrier marks a package as delivered, responsibility for loss or theft after delivery may pass to the customer to the extent permitted by law.
If a package is marked as delivered but cannot be located, You should:
Check around the delivery location,
Ask household members, neighbors, or building staff,
Contact the carrier directly,
Contact Us so We can try to assist.
We do not guarantee replacement for packages lost or stolen after confirmed delivery.
10. Lost, Delayed, or Damaged Shipments
If Your shipment is delayed, lost in transit, or arrives damaged, please contact Us at info@hamaish.com as soon as possible.
We may assist by:
Reviewing tracking details,
Contacting the carrier,
Requesting supporting documentation,
Evaluating whether a replacement or other resolution is appropriate.
We are not responsible for delays or carrier issues outside Our control, but We will make reasonable efforts to help where possible.
For damaged shipments, please retain:
The item,
The original packaging,
All packing materials,
Photographs of the package and damage.
These may be required for a carrier claim or replacement review.
11. International Shipping
If We offer international shipping, customers are responsible for:
Ensuring the Product is permitted in the destination country;
Paying customs duties, import taxes, VAT, brokerage fees, or related charges;
Complying with local laws and import requirements.
We are not responsible for:
Customs delays,
Import holds,
Returned international shipments,
Seizures or refusals by customs authorities,
Additional fees imposed by destination authorities.
12. Failed Delivery and Returned Packages
If a package is returned to Us due to:
Failed delivery attempts,
Refused delivery,
Incorrect address,
Unclaimed package,
We may, at Our discretion:
Require payment of additional shipping fees before reshipping;
Cancel further shipment attempts;
Treat the order under Our no-refund return policy.
Custom orders that are returned to sender may not be eligible for cancellation or refund.
13. Shipping Restrictions
We reserve the right to restrict shipping to certain addresses, regions, or jurisdictions where delivery is unavailable, unsafe, prohibited, or impractical.
We may also refuse shipment of any order where fraud, abuse, or policy violation is suspected.
14. Separate Shipments
If an order contains multiple items, We may ship items separately depending on availability, production time, packaging needs, or operational efficiency.
You may receive multiple tracking numbers in such cases.
15. Force Majeure
We are not responsible for shipping or delivery failures caused by events beyond Our reasonable control, including but not limited to:
Natural disasters,
Severe weather,
Strikes,
War,
Civil unrest,
Government actions,
Transportation disruptions,
Carrier shutdowns,
Supply shortages,
Cyber incidents,
Pandemics or public emergencies.
16. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective when posted on the Website.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.
17. Contact Us
If You have any questions about this Shipping Policy, You can contact Us:
By email: info@hamaish.com
By visiting this page on Our Website: https://hamaish.com/contact-us/
