This Refund / Return Policy explains the rules and conditions governing returns, exchanges, and non-refundable purchases made through https://hamaish.com/ (the “Website”), operated by Hamaish (“Company”, “We”, “Us”, or “Our”).
By placing an order on Our Website, You agree to this Refund / Return Policy.
1. General Policy
All sales are final unless a return or exchange is approved under this Policy.
We do not offer refunds.
We only accept:
Returns, and
Exchanges
within 14 days of the date the order is delivered, subject to the conditions below.
2. No Refunds
We do not provide refunds for:
Custom or personalized items;
Non-custom items;
Sale items;
Gift purchases;
Orders delayed by the shipping carrier;
Orders where the customer changes their mind;
Incorrect choices made by the customer, including size, color, design selection, spelling, names, dates, messages, address details, or uploaded images.
If a return is accepted, the remedy will be exchange or store credit/return acceptance according to Our decision, but not a monetary refund, unless otherwise required by applicable law.
3. Return and Exchange Window
Returns and exchanges are accepted only if:
The request is submitted within 14 days of delivery; and
The item meets all eligibility conditions in this Policy.
Requests made after the 14-day period may be denied.
4. Eligibility for Returns and Exchanges
To qualify for a return or exchange, the item must:
Be requested within 14 days of delivery;
Be unused, unworn, unwashed, and in original condition;
Be returned in its original packaging, where reasonably possible;
Not be damaged due to misuse, improper handling, or customer negligence;
Include proof of purchase, such as order number or confirmation email.
We reserve the right to reject any return or exchange that does not satisfy these conditions.
5. Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged or materially defective:
Personalized or custom-made products;
Products made from customer-uploaded images or instructions;
Final sale or clearance items;
Gift cards;
Downloadable or digital products;
Items returned incomplete, altered, used, or damaged after delivery;
Products returned without prior authorization, if authorization is required by Our process.
Because many of Our products may be custom-made, We strongly encourage customers to review all personalization details carefully before placing an order.
6. Damaged, Defective, or Incorrect Items
If Your order arrives:
Damaged,
Defective, or
Incorrect due to Our error,
You must contact Us within 14 days of delivery at info@hamaish.com and provide:
Your order number,
A description of the issue,
Clear photographs showing the item and the problem,
Photos of the packaging if relevant.
If We determine that the item is damaged, defective, or incorrect due to Our error, We may offer, at Our sole discretion:
A replacement,
An exchange, or
Store credit or return authorization.
We do not guarantee refunds.
7. Personalized and Custom Orders
Because custom and personalized items are made specifically for You, they are generally non-returnable and non-exchangeable, unless:
The item arrives damaged,
The item is materially defective, or
The item received is materially different from the approved order details due to Our mistake.
We are not responsible for errors resulting from:
Incorrect spelling, dates, names, or messages provided by the customer;
Poor-quality, blurry, cropped, or low-resolution uploaded photos;
Customer-approved designs or submitted instructions;
Color differences between screen display and final product;
Minor artistic, production, or handmade variations.
8. How to Request a Return or Exchange
To request a return or exchange, contact Us at:
Email: info@hamaish.com
Contact Page: https://hamaish.com/contact-us
Please include:
Full name,
Order number,
Date of delivery,
Reason for the request,
Photos of the item if damaged, defective, or incorrect.
Do not send any item back until You receive return instructions from Us. Unauthorized returns may be refused.
9. Return Shipping
Unless otherwise stated by Us in writing:
Customers are responsible for return shipping costs;
Original shipping charges are non-refundable;
We are not responsible for returns lost or damaged in transit back to Us.
If the return or exchange is approved due to Our error, We may, at Our discretion, provide return instructions or cover return shipping.
We recommend using a trackable shipping method for all returns.
10. Exchanges
If an exchange is approved, the replacement item will be processed after:
The original item is received and inspected, or
We otherwise approve the exchange based on the circumstances.
Exchanges are subject to product availability. If the requested replacement item is unavailable, We may offer:
A similar replacement,
Store credit, or
Another reasonable remedy at Our discretion.
We do not guarantee that every requested exchange item will be available.
11. Inspection and Approval
All returned items are subject to inspection upon receipt.
We reserve the right to deny a return or exchange if the item:
Shows signs of use;
Is not in original condition;
Is missing packaging or components;
Was damaged after delivery;
Does not match the reason provided in the request.
Our decision regarding eligibility, condition, and remedy will be final to the extent permitted by law.
12. Store Credit
Where applicable, We may issue store credit instead of a refund. Store credit:
May be limited to the original purchase amount of the eligible item;
May exclude original shipping charges;
May be subject to an expiration period if allowed by applicable law;
Is non-transferable unless otherwise stated.
13. Refused Deliveries and Failed Delivery Attempts
If an order is returned to Us because:
The shipping address was incorrect,
The package was unclaimed,
Delivery was refused,
The customer failed to receive the package,
We may, at Our discretion:
Require payment of re-shipping charges before sending the item again;
Treat the order as non-refundable and subject only to exchange/store credit rules;
Decline a replacement if the item was custom-made.
14. Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute without first contacting Us to resolve the issue, We reserve the right to provide this Policy, order records, shipping confirmation, communication history, and other supporting evidence to the payment provider or financial institution.
15. Consumer Rights
Nothing in this Policy is intended to limit any mandatory consumer rights that cannot lawfully be excluded under applicable law.
Where local law requires a different remedy, We will comply with those legal requirements.
16. Changes to This Policy
We reserve the right to update or modify this Refund / Return Policy at any time. Changes will become effective upon posting on the Website.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.
17. Contact Us
If You have any questions about this Refund / Return Policy, You can contact Us:
By email: info@hamaish.com
By visiting this page on Our Website: https://hamaish.com/contact-us/
