info@hamaish.com
Effective Date: April 18, 2026
This Refund / Return Policy explains the rules and conditions governing returns, exchanges, and non-refundable purchases made through https://hamaish.com/ (the “Website”), operated by Hamaish (“Company”, “We”, “Us”, or “Our”).
By placing an order on Our Website, You agree to this Refund / Return Policy.
All sales are final unless a return or exchange is approved under this Policy.
We do not offer refunds.
We only accept:
within 14 days of the date the order is delivered, subject to the conditions below.
We do not provide refunds for:
If a return is accepted, the remedy will be exchange or store credit/return acceptance according to Our decision, but not a monetary refund, unless otherwise required by applicable law.
Returns and exchanges are accepted only if:
Requests made after the 14-day period may be denied.
To qualify for a return or exchange, the item must:
We reserve the right to reject any return or exchange that does not satisfy these conditions.
The following items are not eligible for return or exchange unless they arrive damaged or materially defective:
Because many of Our products may be custom-made, We strongly encourage customers to review all personalization details carefully before placing an order.
If Your order arrives:
You must contact Us within 14 days of delivery at info@hamaish.com and provide:
If We determine that the item is damaged, defective, or incorrect due to Our error, We may offer, at Our sole discretion:
We do not guarantee refunds.
Because custom and personalized items are made specifically for You, they are generally non-returnable and non-exchangeable, unless:
We are not responsible for errors resulting from:
To request a return or exchange, contact Us at:
Please include:
Do not send any item back until You receive return instructions from Us. Unauthorized returns may be refused.
Unless otherwise stated by Us in writing:
If the return or exchange is approved due to Our error, We may, at Our discretion, provide return instructions or cover return shipping.
We recommend using a trackable shipping method for all returns.
If an exchange is approved, the replacement item will be processed after:
Exchanges are subject to product availability. If the requested replacement item is unavailable, We may offer:
We do not guarantee that every requested exchange item will be available.
All returned items are subject to inspection upon receipt.
We reserve the right to deny a return or exchange if the item:
Our decision regarding eligibility, condition, and remedy will be final to the extent permitted by law.
Where applicable, We may issue store credit instead of a refund. Store credit:
If an order is returned to Us because:
We may, at Our discretion:
If a customer initiates a chargeback or payment dispute without first contacting Us to resolve the issue, We reserve the right to provide this Policy, order records, shipping confirmation, communication history, and other supporting evidence to the payment provider or financial institution.
Nothing in this Policy is intended to limit any mandatory consumer rights that cannot lawfully be excluded under applicable law.
Where local law requires a different remedy, We will comply with those legal requirements.
We reserve the right to update or modify this Refund / Return Policy at any time. Changes will become effective upon posting on the Website.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.
If You have any questions about this Refund / Return Policy, You can contact Us: